Shah responded that the agency was temporarily closed because of the coronavirus pandemic, and his refund - which had been promised over the phone before registration if the bureau was unable to find him a match within a year - was denied, according to Vikas. In March, Vikas wrote to Urvi Shah, the CEO of the Arranged Gay Marriage Bureau and the only available contact for the company, to ask her to send him more profiles or give him a refund.
'I really believe she started the organization in good faith, but it is not being run in an ethical way now.'
